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Thursday, September 28, 2017

How Proper IT Service Management Can Really Benefit Your Business

IT service management is a relatively new thing. If you go back even less than a decade, you’ll find many companies and corporations were still more comfortable with everything being controlled and handled by their own IT team. Times have changed, however, and more and more companies (on a global scale) recognize the many advantages this relatively new service has to offer.

To be honest, there are good reasons why a decade ago corporations were wary about the whole deal; it tended to be costly, and the results were mixed. Now, however, there can no longer be any doubt – which explains all the excitement. If you think it’s time to take the next step, then this one’s for you. Here’s how, for example, SysAid’s IT service management software solution can really benefit your business.

Reduced Costs

It’s not just about doing things in a better way, it’s also about doing things in a faster and easier way, and that reduces overall costs dramatically. Automation, workflow, streamlining, alerting, optimization processes – all these things contribute to significantly reduced costs.

Increased Efficiency

Thanks to self-help features, employees can get to the root of the problem themselves, and this saves a lot of time and avoids a lot of downtime. It also reduces workload, adding to increased efficiency.

Great ROI

Yes, there is an investment that needs to be made, but it’s a very good one – the return on investment (ROI) is very favorable. In fact, the ROI improves according to the number of employees who employ the system, as the cost per unit significantly decreases.

Supervision, Control, and Governance

Technology is here to serve us, and thanks to the centrality of the system, it’s very easy to generate reports and updates that can help management in their decision-making processes. For supervision, control and governance, it’s an invaluable tool.

Communication and Accountability

Not only does this solution ensure better communication (as it employs various tools such as telephone, email, chat, alerts, and so on), it also makes it easier to assign responsibilities and discover accountability.

There’s one more thing that should be mentioned – an incredibly important thing: there’s standardization, and this has a wide range of advantages. Not only is it easier to recognize problems and be able to fix them quickly (even before they happen), the act of standardization also improves the look and feel of the tools that employees use, allowing teams to work together in a much easier fashion. Different business functions can easily be passed along different working stations, and this is an invaluable benefit. If you want things to go smoothly and more efficiently, it might be time to consider an IT service management software solution.

Image attributed to Pixabay.com


Disclosure: Java John Z's did not receive compensation for this post and is not responsible for prize fulfillment.
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