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Tuesday, May 23, 2017

3 Considerations to Contemplate When Choosing an Effective Phone System for Your Business

No matter how small or big your business is, a phone system is something worth investing in. Being able to reach your clients and vice versa is critical in ensuring success. Choosing the best telephone system could be tricky though, as there are a lot of options on the market. But with a little research and analysis, you’ll get to decide the phone system that’s right for your business. And to help you choose, here are three factors to consider:

  1. What is the scale and scope of your business?
There are different types of phone systems your business can use. The range of choices include:

Each has their own pros and cons, depending on the setting they’re installed in.

Take a look at your business. How big is it? How many employees do you have? Do you have a physical office? Do you have remote employees? How many calls are you receiving on a regular basis? Where are your clients calling from?

Take note of your answers and move to the next consideration.

  1. What kind of service do you want?
After determining the scale of your business, decide on what kind of phone service you want.

Landline systems are best for large businesses with the budget and staff to maintain them. They are also known as public switched telephone networks (PSTNs). Landlines are analog systems that run via traditional copper wires. They are supported by a regional or local phone company.

For businesses equipped with fast and reliable internet, VoIP is a great choice. It’s a sophisticated solution complete with all the bells and whistles. They’re cheaper than landlines, and are easy to setup and configure. Just make sure to maintain the quality of your internet connection as VoIP relies entirely on it.

  1. Where do you want your phone system housed?
Choosing a landline system means keeping all the necessary equipment in your office. But if you decided to get a VoIP phone system, you have two choices: self-hosted or cloud.

Self-hosted VoIP system means that all necessary hardware sits inside your business. Purchasing all equipment upfront entails a large one-time capital expenditure. On top of that, you also have to pay monthly fees to your system providers. A team of IT staff responsible for handling telephony issues is also a must. Sounds like a big commitment, but this ensures you’re in complete control of your service. Also, privacy and customization aren’t sacrificed.

Cloud-based VoIP systems are the opposite of self-hosted. No need to buy any hardware upfront as your provider houses all necessary equipment. All setup and configuration are done using your computer too. This is best for businesses who don’t have anyone to manage its phone system onsite. The only downside is that since you’re not in control of the hardware, you have to trust and rely on your service provider to resolve issues immediately.

Business owners often neglect setting up a phone system for their company. They are thinking that they’re good with just mobile devices and social media. But remember that no matter the size of your business, you should be equipped with the right tools and solutions to present yourself professionally.


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