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Friday, May 27, 2016

Crisis Text Line

Crisis Text Line
I just got back from a conference in San Francisco where one of the keynote speakers was Nancy Lublin. She is the founder and CEO of Crisis Text Line, an organization that provides free, 24/7 crisis counseling via text messaging. In a crisis or know someone who is, just text out to 741741 for help. Nobody will know. Nothing will appear on your bill if your cell phone plan is with AT&T, T-Mobile, Sprint, or Verizon.

First, after hearing how many messages they've processed, close to 18 million in under 3 years, I was amazed I hadn't heard of them before. Second, they publish they're statistics online at https://crisistrends.org/. They've analyzed their statistics like crazy and you can see which day of the week different problems happen most often or the top three states for them, too. More importantly I think, though, are the keywords matched to the different problems. This allows them to provide better help by predictively identifying the problems more quickly, giving councilors question prompts to better help those in need more quickly.

If you've never heard Nancy talk about the Crisis Text Line, it is an amazingly powerful talk to listen to.


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